Moderating Effects of Mentoring on Salesperson’s Job stress -Job satisfaction Relationship: Study of Banking Sector in India

Main Article Content

Ms. Natasha Tageja, Ms. Guneet Gill, Dr. Vijit Chaturvedi, Dr. Tanuja Agarwala, Dr. Namita Rajput

Abstract

Mentoring is viewed as a multifaceted construct known to have direct and indirect effects on employee outcomes like job satisfaction, organizational commitment, turnover intentions, etc. which are stated in literature. However, research pertaining to the effects of mentoring on salesperson’s job stress and its related outcomes is scanty. The aim of this paper is to examine the effects of job stress on job satisfaction among salespeople working in the banking sector.  The paper also aimed at assessing the impact of mentoring on job satisfaction. Data was collected from 135 sales employees working full time in banking firm in Delhi NCR region and was analysed using multiple hierarchical regression. Results of the study reiterated the negative effects of job stress on salesperson’s job satisfaction, however mentoring experience of the employees was able to buffer the harmful effects produced by job stress on satisfaction

Article Details

Section
Articles