JOB SATISFACTION DURING COVID-19: A REVIEW OF VARIOUS SECTORS

Abstract

The year 2020 brings drastic changes in everyone’s life as the wide spread of corona virus, popularly known as COVID-19 changed the life and working style of everyone. To control the spread of COVID-19, the government of various countries-imposed travel restriction, social distancing and finally lockdown. Organizations were shut down and people were required to stay and work from home. But some people are required to go for job because they are needed to fight Corona virus like Doctors, Nurses, Sweepers, Police and many more. They are commonly known as COVID-19 warriors. There services are required to save the life of people suffering from COVID-19. At the same time to keep the economy working, people are required to work from home. This research paper tries to find out what all factors influence job satisfaction of people working in various sectors during COVID-19. The major focus of this paper is on frontline workers, IT sector, Hospitality Sector and Education sector. These sectors are chosen because they play a major role during pandemic. Since it is a review paper, number of research papers with good number of citations were reviewed and taken for the present paper.  The result of the study highlights remarkably interesting facts that no doubt frontline workers were exposed to risk of virus, fear of virus in their mind all the time, still they work hard to save the life of number of people and feel happy and satisfied because their work is recognized and appreciated all over the world. But few factors which influence their satisfaction was long duty hours, less sleeping and rest time, extra workload, less training to junior staff, pay not according to work and staying away from family. Whereas for others sectors major reason of dissatisfaction was financial concern, excessive workload (home and office) career growth, job security, lack of knowledge of technical know-how, internet issues, unavailability of proper electronic gadgets, working environment.

Hence, this paper will be helpful for the management of different sectors to work on various factors affecting their employee satisfaction, which in turn improve the organization productivity, profitability, and employee loyalty.