Chatbots and its impact on user experience

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Saptashya Chakraborty

Abstract

Computer interfaces which can simulate a conversation with human, or chat, with the help of artificial intelligence are referred to as Chatbots. In this paper, the various user experience factors with reference to chatbots are reviewed and tested. Several different user experience and user satisfaction models and frameworks are described in the literature reviews which are used in the research.


A cross-sectional survey to analyze the user experience, as well as satisfaction, was used to understand the scenario. Data analysis is done using various machine learning techniques and AI algorithms & further study of the data can reveal that the use of chatbots have a significant influence on the user experience. This paper will conclude with the details about the major factors which have a significant impact on the nature of interaction with chatbots for a positive experience.

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