Conceptual Framework of Service Quality Performance with Willingness to Use AI Technology on Safeguarding Properties in UAE.

Abstract

Artificial Intelligence (AI) is a processing system in a machine like computer/robot which can act like human being having automation of intelligent behavior. This AI technology is widely used in many industry sectors including security sector.  UAE is increasingly concerned about security and also aware the level of security service received from its public organisations. Despite the importance of measuring service quality, only few empirical research has been conducted in the delivery of service quality of AI technology on safeguarding the properties in UAE. This paper presents a literature review which uncovered factors for the service quality of AI technology on safeguarding properties. With these factors, a conceptual structural model was proposed that linked these service quality factors toward the usage of the AI technology security system. This model can further used to assess the relationship strength amongst the factors once the survey data is available.  This model is expected to aid the authority about identified factors of the service quality of AI security technology.