Structural Relationship of Smart Government Service Quality with Users Satisfaction in UAE

Fahed , Ng Kim Soon

doi:10.17762/pae.v57i9.2243

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Published: Dec 30, 2020

DOI: https://doi.org/10.17762/pae.v57i9.2243

Fahed , Ng Kim Soon

Abstract

This research paper presents a study on developing a structural model of service quality for the smart government services in UAE. The model was developed based on the conceptual model consisted of six independent variables constructs and one dependent variable construct which is Citizen Satisfaction. Results from modelling found that all the measurement models achieved the fitness indexes. The structural model also achieved the fitness acceptable level. The results of path analysis indicate that all the relationships are significant as the p-values are below 0.05. With the R2 value of 0.78, it means that all the six exogenous constructs are collectively explained about 78% variation in Citizen Satisfaction construct. Therefore it can be concluded that the study has achieved all path’s hypothesis as in the conceptual model. Hence with good strategic improvement mechanism of smart government service quality it fulfil users’ satisfaction in UAE

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Vol. 57 No. 9 (2020): Volume 57 No. 9 (2020)

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