Best Operational Processes for an Organization

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Ankita Sikdar , Surendra Kansara , Aasha Sharma

Abstract

This paper investigates the role of the operational process structure in process-based organizations. In-depth research and analysis have been carrying out to find what different procedures are followed by different industry sectors to develop their best operational process in general. The paper focuses on the general implementation of process-based organization structures of different industries and their results. This paper also discusses the behavior of consumers and how industries operate with respect to it. A thorough study was also done on how to acquire consumers, how to provide the best service and experience, how to handle customer complaints and give them resolutions, and how to go ahead with post-purchase services.

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