Title: Total Quality Management Practices In RHD: A Case Study

Abstract

RHD, a public organization under the Road Transport and Highways Division of the Ministry of Road Transport  and  Bridges  is  responsible  to  enhance  the  traffic  capacity  and  safety   for   efficient transshipment of  goods  and  passengers  on  transnational  boundary,  national,  regional,  and  Zilla highways . But in recent years the quality of works and services of RHD has failed to meet the standard required by the specifications. With this background the objective of this report is to evaluate the use of TQM tools to improve the performance of the supply chain in RHD. Primary data were collected through questionnaires survey from 34 engineers of different grades and secondary information were collected from the RHD website, journals, magazines, and different publications. Analysis shows to ensure quality in RHD it is necessary to conduct Quality Assurance Audit (QAA) through a third party. Also, an intensive and robust training program regarding TQM must be introduced for all levels of employees. Moreover, it is important to conduct studies with the uses of new technologies like IoT, AI, Block chain, etc. to improve quality-related difficulties and other supply chain processes in RHD to face upcoming challenge with the help of TQM approach in order to ensure value for money for the public fund.