DEVELOP ENTERPRISE RESOURCE PLANNING AND CUSTOMER RELATIONSHIP MANAGEMENT FOR HIGHER EDUCATION

Abstract

The development of the level of educational needs that increased sharply, led to the emergence of education providers by offering various systems. So that it makes the competition increasingly tighter among universities in Indonesia which encourages universities to provide the best possible service, one of the most important factors to be improved is the provision of relevant information to stakeholders, including prospective students, university students. , lecturers, administrators, employees, alumni, graduate users, especially for the managers of related universities.ERP (Enterprise Resource Planning) is a software in order to accommodate the resource needs in an educational institution. Both the human resources (human resources) as well as physical resources (material resources) and non-physical (immaterial resources), where can raised projection of the institution in a specified period. Managerial decision making on this subject-based CRM (Customer Relationship Management) that accommodates input from students other stakeholders. The system assesses the development of the utilization of existing resources in an educational institution. Because after all educational institutions should have policies not only make a profit as an economic enterprise. Implemented starting from the data of teachers, students, subject matter to, evaluation of students' learning, including the annual report. Will also be known in general satisfaction level and needs during the teaching process takes place. Design and implementation of system 3 components, namely: People (human resources and student), Process (interaction of the learning process and the system) and product (learning content, output), until now there is no a comprehensive model as a tool for evaluating the implementation of resource planning.