Service Quality in Banks: A Comparative Study Of HDFC Bank & SBI Bank

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Dr. Partap Singh, Mr. Rajat Mahajan


The role of e- banking in today’s scenario is very useful. There are no banks that can operate without e- banking. How much e- banking is used in public and private sector banks in this analysis? The objective of the study is to define customer satisfaction with e- banking and the perception of employees using e- banking in the public and private sectors (in relation to SBI and HDFC banks). The methodology of the study is both primary and secondary. The study demonstrated the perception of customer quality of service and employee satisfaction in internet banking services. As the working style is analyzed as a comparison between the public and private sectors in this research with regards to SBI and HDFC banks.

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