Improving Online Course Based on the Result of Usability Testing Methods

Main Article Content

Nadila Luckyta Putri, Afrisal Maulana, Maryam, Denwi Sihombing, Anita Juraida


Covid-19 pandemic has spread throughout the world. As a result, many activities change because people are required to maintain distance. One of the impacts of the pandemic in the education environment is the change in learning tools. Teaching and learning are required to be conducted through E-Learning. However, some problems occur to the E-Learning platform, for instance, students having difficulty accessing online lectures for the first time, frequent errors when accessing online lectures, no response when errors occur, and several other problems. The purpose of this study is to provide recommendations for improvements to the online learning platform based on reusability testing. The method used in this research is usability testing by conducting a direct survey of 100 active students of Widyatama University. In this test, there are five aspects, namely learnability, efficiency, memorability, errors, and satisfaction. The efficiency aspect gets a score of 3.17 which is classified as a good category. The memorability aspect gets a score of 3.82 in the good category. The aspects of errors obtain a score of 3.35 which is in the adequate category. The satisfaction aspect gets a score of 3.47 is in a good category. Overall, the online learning website gets a score of 3.53 which is classified into a good category. It can be concluded that based on the value of all aspects, the smallest value is the efficiency and error aspects. Therefore, improvements should be taken by enhancing the Standard Operating Procedures (SOP) for clear and updated information services.


Article Details