A Study On The Effect Of Stress On Perception And Behavior Of Employees In A BPO Firm

Abstract

As with other services, ITES Becoming one of the highly competitive service sectors in India. BPO organisations have been facing greater challenges since the beginning of this decade in terms of technological revolution, diversification of services and international operation. Stress is an important part that workers cannot prevent as processes, procedures; technology is being complicated with the use of advanced technology. Each employee cannot cope with such rapid workplace changes. This will help to create tension among employees. Through this research paper, an effort has been made to understand why the BPO workers are stressful and how employees deal with job stress. The maximum number of BPO staff is found to remain under stress. Most workers strive to find ways to alleviate tension. Steps are also suggested in the paper to overcome tension that affects their physical and mental health.