What Are The Problems Mobile Wallets In Indonesia 2020

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Halim D Putra, et. al.


Along with the days and technology, more and more changes occur in lifestyle. One among them is about the utilization of electronic money. People do not need cash anymore. Cash has gone digital and is called a mobile wallet. The utilization of mobile wallets is increasingly popular in Indonesia and is hugely growing today, primarily supported by the worldwide pandemic situation. Consistent with preliminary research, there are many complaints about mobile wallets' utilization; this is often the main reason for this research. A Google form survey via Google form was conducted for mobile wallet users in Indonesia regarding the issues experienced using mobile wallets. The survey results found several problems faced by the 480 respondents who answered. The study results can help mobile wallets companies understand factors relevant to the increasing adoption of technology within merchant and producer mobile wallets in Indonesia.

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