Managing Community Participation: From New Public Service Perspective, Which principles are less useful?

Abstract

The purpose of this study is to describe how the government manages citizen participation and to analyze the seven principles of the New Public Service that are considered by agencies. Qualitative research methods are the methods used in this study. Determination of informants is done by purposive sampling, on the grounds that the informant or actor is who directed the participation (stated directed), and can provide information and responses to the problems that are the purpose of this study. The research findings suggest that the government still has to guide participation in line with the national development goals. The government still has to serve as well as steering. Accountability cannot be carelessly shared with others. The laws in each country regulate the level of accountability, span of control as well as who is appointed to report in the bureaucratic system.