Improving Performance, Logistics Service Quality to further enhance the create Competitive Advantage of Logistics Service Providers: Container Road Transportation

Abstract

The objectives of this research are to study the casual structure relation off service competency of Logistics Service Competency (LSC) and service quality of Logistic Service Provider (LSQ) affected Logistics Service Efficiency (LSE) and Competitive Advantage (CA) of road-container transportation service provider. Population and sample are road-container transportation service provider total 363 companies. Research result found that logistic service competency, logistic service quality, logistic service efficiency and competitive advantage of road-container transportation service provider which were from all questionnaires were high level, Goodness of Fit Index of model after adjustment found that it was empirical suitability and suitable these values were very high. Analysis result of final model found that from study result shown all observation variables had relation with latent variable on statistically significant and error value of score model was lower than standard ±2.58 (Standardized Residuals) which shown that talent variable aligned with inside and empirical data