Analysis on Barriers to Implementation of RPA: An Interpretive Structural Modelling (ISM) Approach

Abstract

Digital transformation is playing a critical function in various industries worldwide and transforming the manner in which establishments deliver products, conduct operations and fulfil orders. What if we can optimise the business enterprise’s typical manual or repetitive processes and reduce costs, all without making a first-rate IT funding or hiring a new team of workers? RPA is being used in different industries to automate and boost up tasks that have been done manually. The primary objective of this study is to understand the interaction between different barriers that happen to occur before the RPA implementation takes place, thus preventing firms from transforming their manual processes digitally. The literature review gathered along with expert's opinions obtained through various focused interviews conducted with managers and executives from varied backgrounds helped in determining the relationship between various different barriers and build a reachability matrix. This matrix has been used to conduct Interpretive Structural Modelling Analysis. The results obtained from the ISM analysis holistically assist in deriving the driving power and dependence of various crucial barriers. Thus, providing insights about which barriers to prioritise before potentially implementing Robotic Process Automation to manual processes.)