Impact of Workplace Incivility on Job Satisfaction: Moderating Role of Perceived Organizational Support

Abstract

The negative workplace behaviors are relevant to understand qualified nurses’ job satisfaction and their advance level roles. The focus of this study is to reveal the impact of workplace incivility on job satisfaction of degree holder nurses and moderating role of perceived organizational support. The data collected through adopted questionnaire from clinical degree holder nurses and nurse educators of Armed forces hospitals and nursing colleges and both are degree holder nurses working in clinical setting and academia. The questionnaires were 350 in numbers but only 300 were responded. SPSS software used to analyze the respondents’ feedback. The results showed that workplace incivility is negatively significantly correlated with job satisfaction. This study also provides the evidence that there is less perceived organizational support to moderate the negative impact of workplace incivility on job satisfaction of degree holder nurses in hospitals and nursing colleges under study.  The strength of this study is to provide implications for medical and nursing leadership to enhance organizational support and to promote the advance roles such as Advance Nurse Practitioner (ANP) for qualified nurses in health sector.