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This study investigated the direct effect of job characteristics on employee work performance in the water utility industry in the state of Selangor, Malaysia. The study also examined the mediating effect of employee engagement on the relationship between job characteristics and employee work performance. Findings from the analysis of data collected from 455 employees of the water utility companies revealed that job characteristics was significantly related to employee work performance. Further analysis indicated that employee engagement mediated the relationships between job characteristics and employee work performance. The findings have important implication for the water utility industry, top management, and regulators that can impact efficiency and sustainability of the industry in the highly dynamic business environment.
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