THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR

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Nazanin Khajenoori, Amene Rakhshani, Sare jafari Ani

Abstract

The present study aimed at investigating the relationship between emotional intelligence and organizational
citizenship behavior among several organizations. The population of this study included the employees of
the Cultural Heritage, Handicraft and Tourism Administration of Razavi Khorasan,Mashhad. Accordingly,
the Bradbury-Graves emotional intelligence questionnaire (2007) and the Oregon and Kanovsky
organizational citizenship behavior (1996) were used for data collection in order to measure the basic
concepts of the study. The reliability of the questionnaires was calculated by Cronbach's alpha for the two
mentioned variables as 0.828 and 0.723. Although such questionnaires are standard and have been used
repeatedly around the world, the experts’ opinions were used to ensure the test reliability. In addition, the
validity and reliability of the questionnaires were re-examined for more accuracy in using such
questionnaires. The final results of this study in SPSS16 indicated a significant relationship between
emotional intelligence and its dimensions (including self-awareness, self-management, social awareness and
relationship management) with organizational citizenship behavior of the employees of the Cultural
Heritage, Handicraft and Tourism Administration.


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