IMPACT OF JOB UNCERTAINTY ON EMPLOYEES’ JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT AMONG EMPLOYEES OF ITES-BPO SERVICES

Abstract

This study investigates the connotation between Job Uncertainty, Employees’ Job Satisfaction & Organizational commitment between employees employed in Business Process Outsourcing companies. The purpose of this research is to explore association between Job Uncertainty, Employees’ Job Satisfaction, and Organizational Commitment. A survey of 550 employees was conducted via an online questionnaire. Results of the study indicate female gender tends to react more to job uncertainty compare to male employees.  There is a significant association between Male and Female respondents’ differences and Employees’ Job Satisfaction and Organizational Commitment.  Independent t-test and ANOVA analysis between job uncertainty and employee satisfaction among employee proves that higher the fear of job uncertainty led to reduce employee satisfaction and also reduce organizational commitment. Interferences should be designed at reducing the perception of job uncertainty among employees. Policymakers at the organization should focus on a good communication system and proper flow of systematic information which provides clarity to the employees. Furthermore, this study suggests having interventions that strengthen Employees’ Job Satisfaction & Organizational Commitment