Organizational culture, its importance and its impact in applying the principles of total quality management. A field study in the General Directorate of Education in the holy governorate of Karbala

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Ammar J. Jameel, Hayder A. Hussein, Idrees M. Ali


Organizational culture is the basis for achieving the principles of total quality management because of its role in facing the challenges of the internal and external environment and achieving the optimum strategic performance and reaching the fulfillment of the customer's desires through the goals directed to build values, beliefs, norms and traditions that contribute to building society and institutions. The study concluded that there is a significant correlation relationship between (organizational culture) and (principles of total quality management). Modern thought focused on organizational culture because of its great role in developing the competitive advantage of leading organizations because culture is a mixture of values, beliefs, ideas and traditions. The organizational culture is the reflected image of organizations and when setting and applying comprehensive quality management standards, consideration must be given to the strategic directions and organizational culture of employees Cultures must be changed towards the goals of the organization, and it is necessary to create a good environment for changing ideas and beliefs to confront modern problems.

The researcher recommends focusing and applying programs, systems and standards for total quality management and providing the necessary allocations and resources with the assistance of experts and consultants to spread the culture of total quality and the application of tools for continuous improvement (Kaizen).

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