Organisational Change And Human Resource Management Interventions: An Investigation Of The Service Sector Industry

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Dr. Preeti Singh ,Dr. Shivani Thapliyal


The main aim of this study is to examine how employee performance is developed by HRD interventions and its relationship with organisational effectiveness and employee competencies. A hypothesized research model has been developed by selecting the major factors from the published literature. The HRD interventions chosen are career development, performance management, employee empowerment, and training and development. Structural equation modelling (SEM) technique has been applied to check the validity of the model. Data was collected using structured questionnaires from 347 respondents working in service industry in Delhi/NCR. Reliability and validity of each dimensions are established by confirmatory factor analysis (CFA) and hypothesis is tested by using SEM. Results indicate that HRD interventions have an significant impact on employee competencies which improves organization effectiveness. Further this study is beneficial for decision makers to formulate effective HRD interventions in organisation to improve employee competencies.


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