Role and Importance of Leadership Skills in Hospitality Sector: An Exploratory Study of Hotels in Kumaon Region of Uttarakhand State

Abstract

This paper intends to analyse the role and importance of Soft skills like leadership skills in the hospitality sector in Kumaon region of Uttarakhand state. The purpose is to explore the role of soft skills viz. leadership and team-building skills emphasized by the hospitality professionals.

The study is based on the respondents’ inclination embarking upon the Leadership and team-building Skills in the hospitality sector for effective and efficient operations. To answer the research question, the study was carried out in the hotels of Kumaon region of Uttarakhand state during a two months period of December 2019 and January 2020. The responses were recorded in a questionnaire on a Likert scale of 5.

The results of the research indicated that the requirement of the leadership skills along with team-building skills, is significant for managers and to be and efficient leaders in all levels of management.

The findings can suggest the future implementation of the study can be helpful in operating the hotel as a unit in more effective and collaborative manner and hence contributing significantly towards the revenue generation.