Designing effective training programs according to the needs of human resources (Case Study in the General Directorate of Municipalities(

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Mostafa Naif Jameel , et. al.


The research aims to study and analyze the possibility of designing effective training programs according to the human resource needs of the General Municipalities Directorate, and to demonstrate the availability of the requirements of the scientific method of training by measuring the level of the gap between the actual reality of a training activity in the directorate and the checklist. The research problem is determined by the fact that the researched organization is a service agency that has direct contact with the citizen’s life. It needs individuals with distinguished knowledge and skills to work for it, as well as the need to improve, develop and develop the capabilities of these individuals working for it.

The five-scale check list was used for the purpose of collecting data to identify the level of actual application within the research community, and to identify the main and secondary causes of the gap, using the cause and effect diagram (Ishikawa diagram).

The results of the analysis showed that there is a gap in training requirements with regard to designing training programs, and a number of conclusions were reached, the most prominent of which was a weakness in the training activity, especially with regard to designing training programs. As for the recommendations, the most prominent of which are the adoption of the scientific method in training and the design of effective training programs that meet the needs and aspirations of human resources.

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