Work Engagement as A Mechanism Linking Workplace Incivility and Turnover Intention: A Multi Group Analysis

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Wisit Rittiboonchai, Surasaek Phonghanyudh, Krisada Chienwattanasook, Kittisak Jermsittiparsert


The aim of this research is to investigate the effect of workplace incivility (WPI) on employee’s turnover intention (TI) with the mediating effect of work engagement (WE) in the workplace in Thailand. Furthermore, this research also uncovers the intensity differences in these associations by gender. A total of 631 participants from different Thailand corporate sectors completed a quantitative survey on their perception of the effect of WPI, WE and TI. Partial least squares-multi group analysis (PLS-MGA) technique was used to analyze the data. The findings indicate that WPI negatively impact on WE and positively impact on TI and their strength varies by gender. Therein, WE has a significant and negative influence on TI and act as a mediator in the relationship between WPI and TI.

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