“ LEGAL RESPONSIBILITY OF THE COMPANY PROVIDING ONLINE TRANSPORTATION AND DRIVING SERVICES PROVIDERS ON CONSUMERS”

Abstract

The legal relationship between application companies, drivers, and consumers often create confusion. The consumer's contractual relationship is with the application company. Furthermore, the application company has a partnership contract with the driver. Drivers are the ones who directly interact with consumers to fulfill the services to consumers. This research aims to find the responsibility of the online transportation provider and driver to consumers. This research is normative legal research. It uses secondary data. The study found thatthe application company should be responsible for consumer losses in the event of a loss because it has a contractual relationship with the consumers.