Employee Experience Framework and its impact on Employee Journey Mapping

Abstract

Purpose: The objective of this paper is to understand what is Employee Experience, how to design an Employee Experience framework. After designing an Employee Experience Framework, how it can be leveraged to create an Employee Journey. This paper also explains the impact of Employee Experience on Employee engagement, satisfaction and overall lifecycle.

Proposed Design/Methodology/Approach:

• Literature Review – Secondary research, Online research to design employee experience framework


• Qualitative Study – In-depth interviews of 15 employees in the organization


• Quantitative Study –

O Survey 1: Employee Touchpoints Survey to find out what touchpoints are more important for the employees of the organization

O Survey 2: Employee Experience Survey for different functions to find out and verify the pressure points that came up in the Survey 1 and to know on a larger scale if the pressure-points are surfacing up for all employees.

O Survey 3: Net Promotor Score Survey

• Sector/Company – Conglomerate


• About Sample – Simple Random Sampling, Employees from 22 Functions are taken as population (10% of population as sample).

Practical / Theoretical Implication: How Organizations can implement Employee Experience Framework to develop Employee Journey Map, so that they will be able to know the pressure points in various disciplines of HR, these pressure points can be addressed for better Employee Experience, Engagement and Lifecycle.

Originality/Value: Employee Experience is a fairly new concept and there are very few papers available to define what is employee experience is how to map it according to our needs. This research paper will help in aiding those who needs to implement these concepts into motion.