PERSPECTIVES OF SERVICE FAILURES IN FINANCIAL SERVICES

Dr. Sameer Koranne et al.

doi:10.17762/pae.v58i1.2211

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Published: Jan 20, 2021

DOI: https://doi.org/10.17762/pae.v58i1.2211

Dr. Sameer Koranne et al.

Abstract

Banking & Finance is a significant contributor to the service sector and it also has its own service loss phenomena. The research carried out on the backgrounds and outcomes that affect the actions of workers specifically suggests a widespread pattern of service delivery failures. In the sense of service provision and shortcomings, work-related behaviors and cumulative operational factors are discussed. The study also explains the role of frontline service personnel and emphasizes the crucial value of service delivery preparation. The study carried out to determine the most significant variables of service failure by along with managerial implications for recovery.

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Vol. 58 No. 1 (2021): Volume 58 No. 1 (2021)

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