Determinants of employee engagement in Hospitality Sector

Abstract

Purpose –  EE is a common term that has been one of modern management's greatest issues. Employee engagement is about the morale of workers, positive attitudes (toward work and the company) and behaviours that lead to improved business performance and organisational performance. Since high engagement provides organisations with substantial advantages, organisations make substantial efforts to create a welcoming atmosphere for employees (by correlation analysis). This paper aims to describe the main determinants of EE and the predictability of the definition. It also studies the impact of EE on employee performance.

Methodology – Causal research has been undertaken to study the effects. There was a questionnaire created. Random sampling has been used to select employees. It collected a total of 259 valid responses.

Findings – It was found that all the factors reported were EE predictors , but work-life balance and health & wellness were the variables that had a substantial effect. EE had a big effect on employee results .

Originality – The hospitality industry’s business depends in entirety on satisfaction levels of customers wherein the ‘competitive advantage’ is based on how one can WOW its discerning consumers by delivering value/service which is beyond the expected as well as the call of duty. This competitive advantage can only be delivered by a workforce that is engaged with the work they do and is motivated to outdo what is expected of them so as to far exceed customer expectations. The research focuses on finding the determinants of employee engagement in the hospitality sector.