Impact of role conflict and workload on job satisfaction: moderating role of perceived organizational support

Abstract

The negative workplace behaviors are relevant to understand qualified nurses’ job satisfaction and their advance level roles. The focus of this study is to reveal the impact of role conflict and workload on job satisfaction of degree holder nurses and moderating role of perceived organizational support. The data collected through adopted questionnaire from clinical degree holder nurses and nurse educators of public hospitals and nursing colleges and both are degree holder nurses working in clinical setting and academia. The questionnaires were 350 in numbers but only 300 were responded. SPSS software used to analyze the respondents’ feedback. The results showed that workload and role conflict are negatively significantly correlated with job satisfaction. The study findings also provide the evidence that perceived organizational support moderates the negative impact of role conflict on job satisfaction of degree holder nurses. The strength of this study is to provide implications for medical and nursing leadership to enhance organizational support and to promote the advance roles such as Advance Nurse Practitioner (ANP) for qualified nurses in health sector.