Implementation of Learning Quality Management in Higher Education In Indonesia During The Covid-19 Pandemic

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Ahmad Zain Sarnoto, EE. Junaedi Sastradiharja, Srifariyati, Ahmad Mansur, Nurul Hikmah


This study examines the implementation of learning quality management in higher education in Indonesia during the COVID-19 pandemic. Since March 2020, Indonesia has faced the Covid-19 pandemic, so that learning in higher education has faced changes, such as the implementation of online lectures, thus demanding crisis management so that the quality of education can be achieved and overcome the existing challenges. This type of research is a qualitative research with a literature study design. Data were collected through documentation techniques. The research approach is a management approach. The theory used in analyzing the data is the theory of integrated quality management implementation. The findings of this study; First, higher education makes the crisis due to the COVID-19 pandemic one of the many challenges in education, so that the obstacles to conducting offline learning are only technical and can be overcome by technical means, such as online
learning. Second, all academics (lecturers and students) obey government instructions in carrying out health protocols without reducing the burden of lecture assignments. Third, the productivity and achievements of all academics did not experience a drastic decline in quality, even though the state's research facilities were slightly reduced. The results of this study contribute to the discipline of quality management studies

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