Public Service Delivery Challenges in South Africa: The Case of KwaZulu-Natal Department of Agriculture and Rural Development

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E M Sithole, K K Govender


This study investigated the challenges in public service delivery by the KZN Department of Agriculture and Rural Development (DARD) by examining the procedures, processes, communication techniques, and implementation of projects by the DARD. 

The findings reveal the need to create self-reliant as opposed to dependent communities; create a conducive environment for stakeholders to participate in decision-making; enhance internal systems to monitor and evaluate the impact of service delivery; encourage commitment by staff members to support stakeholders, ensuring sustainability instead of a short-term approach to service delivery, which is people-centred and ultimately developmental and inclusive in its approach.

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